At Korutek, we pride ourselves on going the extra mile for our clients, no matter the challenge. Today, we want to share a recent story highlighting our commitment to problem-solving and client satisfaction.
A few months ago, we worked with one of the leading pizza manufacturers in the UK to address some critical issues with their spiral freezer from a different manufacturer, not one of our Eurotek/ Korutek models. At the time, we identified a leaky oil issue in the gearbox and provided a short-term fix whilst the new gearbox was being manufactured. Our team not only calculated the correct gearbox for the machine, but we also modified the spiral freezer to ensure a seamless fit. After the installation and commissioning of the new gearbox, their machinery was back in production and has been running smoothly ever since, thanks to our comprehensive maintenance contract.
However, on a recent weekend, we received an urgent call. The control panel on their freezer had overloaded due to a compressor fault, halting production entirely. They were in a difficult position, and although we don’t specialise in refrigeration, we knew we had to help.
Even with our engineers being off or on other on-site projects, our team provided immediate remote support. Through detailed troubleshooting, we guided them step by step, helping them get the control panel operational again. Within a few hours, the machine was back online, and production resumed.
This situation highlighted the many ways we bring value to our clients at Korutek:
- 𝐂𝐫𝐞𝐝𝐢𝐛𝐢𝐥𝐢𝐭𝐲: Our deep understanding of complex machinery helped our customer achieve a long-term solution, ensuring the issue wouldn’t recur.
- 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: By diagnosing the correct gearbox and adjusting the spiral freezer, we enabled our customer to maintain optimal production with precision modifications.
- S𝐮𝐩𝐩𝐨𝐫𝐭 𝐖𝐡𝐞𝐫𝐞 𝐎𝐭𝐡𝐞𝐫𝐬 𝐅𝐚𝐥𝐥 𝐒𝐡𝐨𝐫𝐭: Even though the equipment wasn’t our own, we jumped in to assist, giving our customers the confidence that we wouldn’t let them down when others might have hesitated.
- 𝐑𝐞𝐥𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲: Our client was able to count on us for support, even on a weekend and without a prearranged breakdown contract, demonstrating that their business continuity is our priority.
- 𝐆𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐄𝐱𝐭𝐫𝐚 𝐌𝐢𝐥𝐞: Our solutions didn’t just fix the problem—they allowed our customer to keep their business running without further delays.
This story underscores our commitment to ensuring our clients can keep moving forward, regardless of the challenges they face.
